Privacy policy

This Privacy Policy describes how Scentra ("Site", "we", "our", or "us") collects, uses, discloses, and protects your personal information when you visit or make a purchase from our website.

Information We Collect

When you visit or use our website, we may collect the following information:

  • Name

  • Email address

  • Phone number

  • Billing and shipping address

  • Payment information

  • IP address

  • Browser and device information

  • Website usage data through cookies and analytics tools

How We Use Your Information

We use your information to:

  • Process and fulfill orders

  • Provide customer support

  • Improve website performance and user experience

  • Prevent fraud and maintain website security

  • Send order updates and service communications

  • Send promotional emails, SMS messages, and WhatsApp communications where permitted by law

Customers may opt out of marketing communications at any time through the unsubscribe link provided in communications or by contacting us directly.

Sharing of Information

We may share your information with trusted third-party service providers, including:

  • Shopify (eCommerce platform)

  • Payment gateways

  • Shipping and logistics partners

  • Meta (Facebook & Instagram advertising services)

  • Google Analytics

  • Google Ads

  • Customer support and marketing service providers

We may also disclose information where required by applicable laws, regulations, legal processes, or governmental requests.

Cookies & Tracking Technologies

Our website uses cookies and similar tracking technologies to improve your browsing experience and enhance website functionality.

These may include:

  • Essential Cookies (required for website functionality)

  • Analytics Cookies (to understand website usage and performance)

  • Advertising Cookies (to deliver relevant advertisements)

  • Retargeting Technologies (such as Meta Pixel and Google Analytics)

You may control or disable cookies through your browser settings; however, some website features may not function properly if cookies are disabled.

Data Retention

We retain customer information for as long as necessary to:

  • Fulfill orders

  • Provide customer support

  • Comply with legal obligations

  • Resolve disputes

  • Enforce our agreements and policies

When personal information is no longer required, it will be securely deleted or anonymized where reasonably practicable.

International Data Transfers

Information collected through our website may be processed and stored outside India by our service providers and technology partners, including Shopify and other third-party platforms.

By using our website, you consent to such transfers where applicable.

Data Security

We use industry-standard administrative, technical, and physical safeguards to protect personal information from unauthorized access, misuse, disclosure, or loss.

However, no method of transmission over the internet or electronic storage system can be guaranteed to be 100% secure.

Children's Privacy

Our website and services are not intended for individuals under 18 years of age.

We do not knowingly collect personal information from minors. If we become aware that personal information from a minor has been collected, we will take reasonable steps to remove such information.

Your Rights

Subject to applicable laws, you may request:

  • Access to your personal information

  • Correction of inaccurate information

  • Deletion of personal information

Requests may be submitted to support@scentra.com, and we will make reasonable efforts to respond within 30 days.

Compliance with Indian Data Protection Laws

We process personal information in accordance with applicable Indian data protection laws, including the Digital Personal Data Protection Act, 2023 (where applicable).

Third-Party Services

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices, policies, or content of such third-party platforms.

We encourage users to review the privacy policies of any third-party services they interact with.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or operational needs.

Any updates will be posted on this page along with the revised "Last Updated" date.

Contact Us

If you have any questions regarding this Privacy Policy or wish to exercise your privacy rights, please contact us:

Email: support@scentra.com
Website: scentra.com