Privacy policy

Last Updated: July 16, 2026

This Privacy Policy describes how Scentra (“Site”, “we”, “our”, or “us”) collects, uses, discloses, stores, and protects your personal information when you visit, use, or make a purchase from our website.

Information We Collect

When you visit or use our website, we may collect the following information:

1. Name
2. Email address
3. Phone number
4. Billing and shipping address
5. Payment information (processed securely through our payment gateway partners. We do not store your complete credit card, debit card, or UPI payment credentials on our servers.)
6. IP address
7. Browser and device information
8. Website usage data through cookies and analytics tools

Consent

By accessing or using our website, creating an account, placing an order, subscribing to our communications, or otherwise providing your personal information, you consent to the collection, use, processing, storage, and disclosure of your personal information in accordance with this Privacy Policy and applicable laws.

Where required by law, you may withdraw your consent at any time by contacting us. Withdrawal of consent may affect our ability to provide certain products or services.

How We Use Your Information

We use your information to:

1. Process and fulfill orders
2. Provide customer support
3. Improve website performance and user experience
4. Prevent fraud and maintain website security
5. Send order updates and service communications
6. Send promotional emails, SMS messages, and WhatsApp communications where permitted by law

Customers may opt out of marketing communications at any time through the unsubscribe link provided in communications or by contacting us directly.

Sharing of Information

We may share your information with trusted third-party service providers, including:

1. Shopify (eCommerce platform)
2. Payment gateways
3. Shipping and logistics partners
4. Meta (Facebook & Instagram advertising services)
5. Google Analytics
6. Google Ads
7. Customer support and marketing service providers

We may also disclose information where required by applicable laws, regulations, legal processes, or governmental requests.

In the event of a merger, acquisition, restructuring, sale of assets, or other business transaction, your personal information may be transferred as part of such transaction, subject to applicable law.

Cookies & Tracking Technologies

Our website uses cookies and similar tracking technologies to improve your browsing experience and enhance website functionality.

These may include:

1. Essential Cookies (required for website functionality)
2. Analytics Cookies (to understand website usage and performance)
3. Advertising Cookies (to deliver relevant advertisements)
4. Retargeting Technologies (such as Meta Pixel and Google Analytics)

By continuing to use our website, you consent to our use of cookies as described in this Privacy Policy.

You may control or disable cookies through your browser settings; however, some website features may not function properly if cookies are disabled.

Some web browsers offer a “Do Not Track” (“DNT”) feature. As there is currently no universally accepted standard for responding to DNT signals, our website may not respond to such browser requests.

Data Retention

We retain customer information for as long as necessary to:

1. Fulfill orders
2. Provide customer support
3. Comply with legal obligations
4. Resolve disputes
5. Enforce our agreements and policies

When personal information is no longer required, it will be securely deleted or anonymized where reasonably practicable.

International Data Transfers

Some of our technology providers, including Shopify, Google, Meta, payment gateways, and other trusted service providers, may process or store personal information outside India. We take reasonable steps to ensure such transfers are carried out in accordance with applicable laws and subject to appropriate safeguards.

By using our website, you consent to such transfers where applicable.

Data Security

We use industry-standard administrative, technical, and physical safeguards to protect personal information from unauthorized access, misuse, disclosure, alteration, or loss.

However, no method of transmission over the internet or electronic storage system can be guaranteed to be 100% secure.

Users are responsible for maintaining the confidentiality of their account credentials and should notify us immediately of any unauthorized access to or use of their account.

Children’s Privacy

Our website and services are not intended for individuals under 18 years of age.

We do not knowingly collect personal information from minors. If we become aware that personal information from a minor has been collected, we will take reasonable steps to remove such information.

Your Rights

Subject to applicable laws, including the Digital Personal Data Protection Act, 2023, you may request to:

1. Access your personal information
2. Correct or update inaccurate information
3. Request deletion of your personal information, subject to legal or contractual obligations
4. Withdraw consent for the processing of your personal information, where applicable
5. Opt out of receiving promotional communications

Requests may be submitted to support@scentra.com, and we will make reasonable efforts to respond within 30 days or within such time as required under applicable law.

Compliance with Indian Data Protection Laws

We process personal information in accordance with applicable Indian data protection laws, including the Digital Personal Data Protection Act, 2023, where applicable.

Third-Party Services

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices, policies, or content of such third-party platforms.

We encourage users to review the privacy policies of any third-party services they interact with before providing any personal information.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or operational needs.

Any updates will be posted on this page along with the revised “Last Updated” date.

We encourage you to review this Privacy Policy periodically. Your continued use of our website following the publication of any updates constitutes acceptance of the revised Privacy Policy.

Grievance Officer

If you have any concerns regarding the processing of your personal information or this Privacy Policy, you may contact our Grievance Officer at:

Email: support@scentra.com

We will make reasonable efforts to address your concerns promptly in accordance with applicable law.

Contact Us

If you have any questions regarding this Privacy Policy or wish to exercise your privacy rights, please contact us:

Email: support@scentra.com

Website: scentra.com