Refund policy
We only offer exchanges within 7 days of delivery.
To be eligible for an exchange, the item must be:
- Unused and unworn
- In its original packaging
- With all tags attached
- Accompanied by proof of purchase
Exchanges are available only for size issues or if you receive a damaged/incorrect product. To request an exchange, please contact us at support@scentra.com with your order details. Items sent back without prior approval will not be accepted.