Refund policy

We only offer exchanges within 7 days of delivery.

To be eligible for an exchange, the item must be:

• Unused and unworn
• In its original packaging
• With all tags attached
• Accompanied by proof of purchase

Exchanges are available only for size issues or if you receive a damaged/incorrect product.

To request an exchange, please contact us at support@scentra.com with your order details.

Items sent back without prior approval will not be accepted.

For any exchange-related queries, please contact us at support@scentra.com.