FAQs

What is the process of placing an order?

You can choose any style of your choice from our website and add it to the cart.

Proceed to check out and choose to pay for your order via online payment, credit/debit card, UPI or Cash on Delivery.


If my feet are broad/flat will the same size fit me?

If you have broader feet, we suggest choosing a size up from your regular size.

What if my size is not available?

If the size in your chosen style is unavailable, it may be under pre-order and the same will be delivered to you within the given timeline mentioned under the product description. In case the product is not under pre-order please get in touch with our customer care team via email at support@scentra.com, WhatsApp on +91 9355577761  or call us at +91 97170 86777

 

How can I get new updates about the brand?

Follow us on our social media.

What is the Return / exchange policy?

We accept returns of unused and undamaged items for more info you can visit this page - https://scentra.com/pages/return

 


What are the payment options available on the website?

- You can pay via Credit/ Debit Card

- Paytm

- Net Banking

- UPI

- Any available wallet at the checkout

You can check for the same at the time of checkout.


How many days will my order take?

Our estimated delivery timeframe ranges from 4 to 7 business days. Please note that unforeseen circumstances may cause variations in the actual delivery time.

Additionally, we offer complimentary shipping for all orders across Pan India.

Do you have express delivery? 

Yes 

How do I contact customer support?

Contact us at:

+91 97170 86777
support@scentra.com

Timings: Monday to Saturday from 10:30 am to 6 pm